You asked, we’ve listened!
New ATMs are on the way to both the OC 2 and the downtown EPB branch! We apologize for the issues you may have encountered lately, but our new ATMs have been built and we’re awaiting install. We’ve upgraded the system processor and inner workings as well as switched over from outdated dialup to EPB’s high speed fiber! At this time, we do not have a specific install date as we are coordinating with our core processor, Fiserv.
After 30+ years, the drive-thru at our main office, on McCallie Avenue, is reopening! We’re excited to have this long awaited project underway, a new roof, ceiling and equipment have already been installed. Concrete has been poured, with only the paving and painting yet to go. We’re excited to be able to bring this one back.
Last but not least, new Kasasa checking and savings account options are now available.
EPBECU board member, Wendell Boring, shares words of wisdom with fellow EPB employees upon his retirement:
The date was February 22, 1982 when I came to EPB, seems like it was just a little while ago. I looked up and I have spent almost 39 years as an EPB employee and 3 years as a contractor on the EPB system. I have a wealth of friends and some of you seem like “family”. It is sad to end a career during a pandemic when you have not seen many close acquaintances over the past 9 months, but that has actually made it a little easier.
Over the last year, I have often said in conversations that although we are all in the same COVID storm, our “boats” are quite different. As a friend or a colleague, it’s important to truly ask how someone is doing; to understand what their “boat” looks like, so we can help them make it through this storm.
I read the article about Spotify CEO Daniel Ek, 8 words resonated with me deeply. Ek’s eight words were
"Be kind; everyone is on their own journey.”
These eight words may sound simple, but I think they are incredibly powerful.
Underneath that seemingly perfect persona we see on Zoom or Teams could be someone out of a job, or whose spouse is; someone struggling with a sick parent or child; someone suffering from mental health issues, physical issues, infertility, or worried about someone else who is. We are all on our own journey, so be kind. When someone is in a rush, maybe there is a reason so let them skip the line. When they pull out in front of you, don’t fly into a rage. When someone does not call back right away, forgive them, as there is likely a reason.
It is easy to see our own struggles, shortcomings or challenges, but much harder to see and know what others are facing. Often, we see a glimpse of someone’s life -- their Instagram, Facebook or LinkedIn post, or see them looking awesome as we run past them on the street or pass them in the building -- and we assume their whole life is going great. And maybe it is. To me, the key is just not to assume that their boat is like ours or that their boat looks on the inside the way it does on the outside. The reality is this is rarely the case. Reality is often more complicated.
So in parting, Be Kind, treat others as you would like to be treated, care for our customers and each other and give a little Grace when you can. You need to remember, it is not all about you.
I want to leave you with a Zig Ziglar quote that is really great.
Leadership Best Practice: From Zig Ziglar – You are at the Top when:
God Bless you all,
Congratulations, Sadie Rose Gasaway!
Sadie’s thoughtful essay about the importance of maintaining good credit earned her a $1,000 scholarship towards college!
“The lessons I have learned about good credit, through my high school economics class and from my parents, have set me up for a successful life full of rewards most people do not know are waiting for them.
The importance of a good credit score is something everyone needs to know about. The younger it is taught, the more successful one will become. Although I am not establishing any credit yet, I am learning how to, and the importance of my spending through my EPB Employees Credit Union account. The benefits of good credit will always be in the back of my mind when I am making financial decisions.”
Sadie is 3rd generation EPB Employees Credit Union member, and her grandfather is retired EPB employee, Byron Rose. Sadie is a graduate of Gordon Lee High School and plans on attending University of Tennessee at Chattanooga.
Target Smart by Main St. Inc.
April 21, 2020
During this time of uncertainty, scammers are exploiting fears consumers have surrounding COVID-19. Their tactics can be confusing and intimidating. Here are a few tips you can arm your self with in order to prevent fraud and keep your information safe.
The FTC has recommended that consumers should hang up on robocalls. These illegal calls advertise cures and treatments for the Coronavirus and offer false remote work opportunities. There have also been reported cases of phone calls asking for donations for vaccines, tests, and treatments. These are typically recorded messages that can signal the call is a scam. These calls are illegal. You should never press any buttons or numbers and hang up when you recognize the scam.
Emails & Texts
Emails and text messages are circulating trying to get customers to share personal information like account numbers, Social Security information or login credentials. Scammers also send emails containing a link, that when clicked on, installs a virus or malware on a computer. These tactics can cause you to lose control of your accounts.
Keep your computer software and antivirus programs up to date. Be wary of messages claiming test kits, vaccines, and cures. If an email or text message makes these claims, delete the email or text message. For emails, always check the email address from the sender. If you do not recognize the email, immediately delete it.
Scammers are also taking advantage of customers who want to help those affected by the Coronavirus. The FTC reported that scammers use a fake charity or organization name that sounds similar to a real organization to fool the generosity of others. Any money donated will go to the scammer and not towards helping a cause. Make sure to research the organization you would like to donate to ensure its credibility.
FTC has also warned against false online sellers featuring in-demand products such as cleaning solutions or masks. These sellers do not have these products and when a customer places an order, they never receive their package. Always verify the seller’s information.
The Better Business Bureau has released several warnings regarding a few trends taking hold on social media. Social media has seen an increase in quizzes and challenges that threaten a consumer’s private information. Many of these new social media quizzes ask common security questions or challenges to post a senior class picture or your first car. This can lead to financial accounts being hacked and personal and financial information being stolen. Be aware of the risks in partaking in these challenges, review privacy settings on all social media accounts, consider removing personal details from their accounts, monitor suspicious friend requests, and use caution when participating in quizzes online.
FTC has created some engaging tools to make consumers aware of potential scams and help you protect your community. Take a look at the FTC Scam Bingo Card to spot the scams!
It is with a heavy heart and great sadness that we inform you of the passing of our beloved member and former Senior Loan Office Emeritus, Jo Maynor. We wish Jo's family and loved ones peace and comfort during this time.
Forget winter—tax season is coming, and the time to start getting ready is right now. The last thing you want to do is wait until the week before April 15 to try setting up an appointment with a tax advisor or to start digging through all your files looking for...Read More
Meet the two newest members of our staff. Esli Manzo joins us in the role of MSR after a long career as a Junior Loan Analyst with Suncoast Credit Union and Deedra Wilkerson brings years of experience in HR and sales to her new role as Loan Officer. Esli and his wife of 10 years moved to Tennessee to follow their passion of volunteering for their church. Esli loves watching movies, hanging out with friends, and the great outdoors. Deedra and her husband of 35 years have two daughters and a two-year old grandson. She loves spending time with her family, traveling, cooking, event planning and floral design. Both Esli and Deedra love their pet chihuahuas! Stop by our main office on McCallie to welcome them.