Banking Conveniences
At EPB Employees Credit Union, we want to make managing your money as convenient as possible. In addition to our traditional accounts and loans, we offer several services to make everyday banking a little easier every day.
Money Orders
Need a money order? EPBECU members can purchase money orders at our credit union offices. Money orders are available for amounts up to $999.99.
Please see our Fee Schedule for the current fee.
Night Depository
Need to make a deposit or loan payment after hours? Our night depository is available at our McCallie Avenue Main Office. The depository is located on the outside northwest corner of the building near the intersection of McCallie and South Highland Park Avenues. Please place your deposit or payment in a secure envelope before placing it in the night depository.
Notary Services
EPBECU members have access to free notary services at the credit union. Please do not sign your document ahead of time. The document must be signed in the presence of the notary. We recommend calling ahead to make sure a notary is available when you plan to visit.
Wire Transfers
Need to send money to another financial institution? EPBECU offers domestic wire transfer services to our members. To send a wire, you'll generally need the receiving financial institution's routing number and the recipient's account information. Wire transfer fees may apply. Please see our Fee Schedule for current fees. Wire requests received before 3:00 p.m. may be processed on the same business day. Requests received after the cutoff will generally be processed the next business day.
For assistance with a wire transfer, call us at (423) 648-3413.
Safe Deposit Boxes
Need a secure place for important documents or other valuables? Safe deposit boxes are available to EPBECU members at our McCallie Avenue Main Office. Several box sizes are available, although availability may vary. If the size you need isn't currently available, please ask us about joining our waiting list. Annual rental fees are automatically deducted from your Primary Share Account. Please see our Fee Schedule for current box sizes and annual rental fees.
Online & Mobile Banking
Bank with EPBECU wherever you are. Our Online and Mobile Banking services give you convenient, secure access to your accounts anytime.
Depending on the service or account, you can:
View account balances and transaction history
Transfer money between your EPBECU accounts
Make loan payments
Transfer money between financial institutions
Pay bills and send money
Deposit checks using Mobile Deposit
View check images
Find nearby surcharge-free ATMs
Access your e-Statements
Available Box Sizes
| Box Size (Height x Width x Length) | Yearly Rent |
|---|---|
| 1 1/2" x 5" x 22" | $12 |
| 2 1/2" x 5" x 22" | $14 |
Other Box Sizes (limited availability)
| Box Size (Height x Width x Length) | Yearly Rent |
|---|---|
| 3" x 5" x 22" | $17.00 |
| 3 1/2" x 5" x 22" | $20.00 |
| 4 1/2" x 5" x 22" | $22.00 |
| 5" x 5" x 22" | $24.00 |
| 3 1/2" x 10" x 22" | $28.00 |
| 5" x 10" x 22" | $32.00 |
Virtual Banking Next! & E-Statements
“Virtual Branch” allows members, via a personal computer and the Internet, to access their accounts. If you are new to the credit union’s home access and would like to sign up, just click on Enroll Online. This service is free to members.
Online banking allows enrolled members to:
View history (at least 90 days) and balance inquiries
Transfer to and from your own accounts (including loan payments)
Transfer to another member’s primary share, draft, or loan account
We use “real-time” mode. Therefore, the balance that is seen on your screen should be the actual balance.
Please keep in mind that ACH and share draft items are still batched and processed and will usually be posted once each day. Anything outstanding from those avenues may cause your account to go into the "red" if you have not accounted for these transactions. Always try to maintain a large enough balance to cover such items beforehand, just in case the computers decide to take the day off!
E-Statements
Keep your statements organized and available online with e-Statements.
E-Statements provide a convenient way to view and print your account statements without waiting for a paper statement in the mail.
Log in to Online Banking to access your available e-Statements.
Mobile Banking
Take EPBECU with you wherever you go with our Mobile Banking App.
Use the app to check balances, review transactions, transfer money, make payments, deposit checks, and more — right from your smartphone.
Questions about Online or Mobile Banking? Give us a call at (423) 648-3413. We're happy to help.
Co-Op ATM Network
Your EPBECU Debit Card gives you access to thousands of surcharge-free ATMs through the CO-OP ATM Network. Use the CO-OP ATM locator to find a participating ATM near you, whether you're close to home or traveling.
EPBECU currently allows up to five ATM withdrawals per month without an EPBECU fee. Additional withdrawals may be subject to a fee. Please see our Fee Schedule for current information.
We'll Help Keep an Eye on Your Card
If suspicious activity is detected on your EPBECU Visa® Debit Card, you may receive a text message asking you to verify the transaction. The message will include information about the transaction and allow you to confirm whether it was yours. If you recognize the transaction, follow the instructions in the message to confirm it. If you don't recognize it, follow the instructions provided so appropriate action can be taken to protect your card. There is no charge from EPBECU for fraud alert messages, although your wireless carrier's standard message and data rates may apply.
Keep Your Phone Number Current
Fraud alerts work best when we have your current mobile phone number. If your number has changed, or you're not sure what number we have on file, call us at (423) 648-3413, and we'll be happy to help.
Premium Text Notifications
EPBECU Visa Debit Card Text Notification System
If we detect a suspicious transaction on your card, we'll let you know immediately by text.
Your EPB Employees Credit Union always has your security in mind. We strive to make sure using your EPBECU Visa debit card is both safe and convenient. Our Premium Text Notifications, powered by the EnFact Fraud Monitoring System, will notify you immediately if a suspicious transaction is detected on your card by texting your cell phone.
The text message will offer basic information about the suspected transaction, including the amount of the transaction and the merchant information, if available.
To verify a transaction, simply reply “YES.” The system will mark the transaction as legitimate, and you can continue with your purchase or payment by initiating another transaction.
If you indicate the transaction is fraudulent by responding “NO”, you will receive a message with a number to call to initiate further action. It’s quick, easy, and lets you stay confident while using your EPBECU Visa debit card.
How do I sign up to receive Premium Text Notifications?
Debit cardholders are automatically enrolled in this service*, and if we have your current cell phone number on file, no additional action is needed. If you need to update your cell phone number or would like to verify the number we currently have on file for you, call our main office at (423) 648-3413.
Can I opt out of Premium Text Notification service?
Debit cardholders can opt out of this service. If you receive a text from our Premium Text Notifications and would like to opt out, simply reply “STOP.”
*EPBECU does not charge for this service. However, message and data rates, which are typically charges assessed by your data provider, may apply.
If you have questions during business hours, call us at (423) 648-3413